QVB I.T. Managed Services

QVB I.T Managed Services:

• Network Monitoring and Management:

  • Proactive monitoring of the Client's network infrastructure, including routers, switches, firewalls, and network devices.

  • Continuous tracking and analysis of network performance, availability, and security.

  • Identification and resolution of network issues, such as bottlenecks, downtime, or security breaches.

  • Configuration management to ensure optimal network performance and adherence to industry best practices.

• Server Management and Support:

  • Administration and maintenance of the Client's servers, including physical and virtual environments.

  • Operating system installation, configuration, and updates.

  • Proactive monitoring of server health, resource utilization, and performance metrics.

  • Regular patch management and security updates to protect against vulnerabilities.

  • Troubleshooting and resolution of server-related issues, such as performance degradation or software conflicts.

• Help Desk and Technical Support:

  • Provision of responsive technical support to end-users via phone, email, or ticketing system.

  • Troubleshooting and resolution of hardware, software, and network issues.

  • User account management, including password resets, access permissions, and user provisioning.

  • Application support for commonly used software and productivity tools.

  • Assistance with software installation, updates, and configuration.

• Backup and Disaster Recovery:

  • Implementation and management of data backup solutions to protect critical information.

  • Regular and automated backups of servers, databases, and other important data.

  • Testing and verification of backup integrity to ensure data recoverability.

  • Design and implementation of disaster recovery plans to minimize downtime in the event of data loss or system failure.

  • Rapid data restoration and recovery to minimize business disruption.

• Security and Patch Management:

  • Implementation and maintenance of security measures to safeguard the Client's IT infrastructure.

  • Regular security assessments and vulnerability scans to identify and address potential threats.

  • Patch management and updates for operating systems, software applications, and security patches.

  • Configuration of firewalls, antivirus software, intrusion detection systems, and other security controls.

  • Incident response and remediation in the event of security breaches or cyber threats.

• Vendor Management:

  • Coordination and management of third-party vendors and service providers.

  • Evaluation and selection of vendors based on the Client's requirements and industry standards.

  • Contract negotiation and ongoing vendor relationship management.

  • Oversight of vendor performance, service level agreements, and adherence to contractual obligations.

  • Issue escalation and resolution for vendor-related incidents or disputes.

These services are tailored to meet the specific needs and requirements of each client. 

QVB I.T. will work closely with you to understand your IT infrastructure, goals, and priorities in order to provide effective and customized solutions.